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Relevant Resources

  • Intute: Social Sciences (CRM)
    A free online service providing access to the very best Web resources for education and research, evaluated and selected by a network of subject specialists. [Link to abbeyWest Research]
  • Clear Crm Software
    Clear crm software is a web-enabled customer relationship management application with customizable workflow that allows you to automate your current business rules. Offered as a simple suite of sales, lead, issue and project tracking software, t
  • CRMDirectory.com CRM Community
    CRM Software buyer's guide and community. Daily news, articles, tips and reports on CRM applications. Find CRM Software.

 

 

 

 

 

CRM
CRM

CRM CMM Framework

Principal has developed a theoretical process capability model for CRM (CRM-CMM) based on the principles of the Integrated Capability Maturity Model

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CRM

Building Superior Competency

By tailoring the Framework to your firm, CRM champions should be able to objectively appraise, propose and implement improved CRM capability...
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CRM

Customer Life Cycle

There are 13 stages through which a customer transitions in a buying cycle. At each stage the firm influences future customer buying
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CRM

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