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The following are up-to-the-minute published whitepapers provided as internet feeds.
The content is that of the author and does not necessarily reflect the opinion of abbeyWest Research.
Provided as-is as a free service.
Bitpipe: CRM Best Practices Research
- Voice of the Customer: Text Analytics for the Responsive Enterprise
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VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.
Published by: IBM
- Maturing with the Millennials Are Organisations Prepared for the Millennial Consumer?
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Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
Published by: Genesys
- Optimizing the application testing of your siebel CRM environment - IT Briefing
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This paper is based on a SearchSoftwareQuality.com presentation, "Optimizing the Application Testing of Your Siebel CRM Environment," sponsored by HP and Infosys.
Published by: HP and Infosys
- Seven Reasons Why SIP Will Improve Your Customer Care Strategy
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This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
Published by: Genesys
- Achieve Unlimited Growth and Acquisition Capabilities with IBM applications
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Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources.
Published by: Xperia
Bitpipe: CRM Research
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