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Current Journal & Research Feeds

CRM: linking people, process, technology

 

 

CRM see also: Business Process Management Abstracts

 

 

 

The following are up-to-the-minute published journal abstracts provided as internet feeds. The content is that of the author and does not necessarily reflect the opinion of abbeyWest Research. Provided as-is as a free service.

CRM KMWorld RSS Feeds : Research Center: Customer Relationship Management

  • 2008 KMWorld Promise and Reality award winners

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  • Better e-discovery

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  • Salesforce.com acquires InStranet

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  • TheBrain gets bigger

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  • True BI and enterprise search

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  • Contacts and connections: an array of options

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  • Mining customer feedback

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  • CRM search done right

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  • Law firm finds hidden value in structured data

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  • Wealth management

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CRM

Web Resource Centre


CRM

CRM CMM Framework

Principal has developed a theoretical process capability model for CRM (CRM-CMM) based on the principles of the Integrated Capability Maturity Model

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CRM

Building Superior Competency

By tailoring the Framework to your firm, CRM champions should be able to objectively appraise, propose and implement improved CRM capability...
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CRM

Customer Life Cycle

There are 13 stages through which a customer transitions in a buying cycle. At each stage the firm influences future customer buying
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