Industry News

Customer Centricity

Process Management

CRM

Process Management

CRM

Customer Centricity

The following are up-to-the-minute news articles provided as internet feeds. The content is that of the author and does not necessarily reflect the opinion of abbeyWest Research. Provided as-is as a free service.

CIO.com - CRM

• Analysis: Salesforce.com Sites Slices Cloud in New Ways

- Salesforce.com announced the availability of Sites today, a service that allows businesses to host their websites using the SaaS company's massive datacenters. Sites will also allow companies to take Salesforce.com applications, as well as apps produced by third-party vendors on the companys Force.com platform, and make them available to customers on their publicly-facing websites.


• Top 23 Technology Frustrations (for today anyway)

- From Microsoft's best efforts at "innovation" to little"perks" of Apple's customer care, to spam and cloud computing, these everyday irritations can really set you off.


• Why a Non-Profit Adopted SaaS CRM to Organize Donors in Fight Against Breast Cancer

- Susan G. Komen for the Cure is adopting on-demand CRM from Convio, a SaaS vendor that works with non-profits to facilitate fundraising and organize volunteer efforts. One application, Common Ground, was built on Salesforce.com's Force.com platform.


• The Future State of the CRM Market

- Tough economic times for North American enterprises will create uncertain, challenging environments for corporate CRM systems, according to an AMR Research report. Here's what you need to know about the CRM market and the vendors who will be left standing in 2012.


• Report Ranks Top 10 CRM Vendors

- A new AMR Research report breaks down leading CRM vendors SAP, Oracle, Salesforce.com and others by 2007 revenues and software growth rates in the $14 billion market.

CIO.com - Customers

• Loss of Customer Data Spurs Closure of Online Storage Service 'The Linkup'

- Nirvanix denies responsibility, says its own customers' data remains safe.


• My Company Has Had a Data Breach. What Do I Do?

- If your company suffers a data breach, especially one involving customer information, these three software security tips can help you handle it quickly and effectively.


• Taking It Slow with WAN Acceleration

- Case study: Financial firm's diligent decision process ensures improved performance and customer satisfaction.


• Marketers Mucking up Data-Privacy Efforts

- Study finds marketers, data-privacy specialists differ widely on what can be shared.


• Microsoft Denies It's Running Call-in 'Save XP' Petition

- Neowin.net said Microsoft is counting calls put to its tech support lines.

CIO.com - BPM

• Open-Source SOA Proves Valuable to Business Processes

- A presenter from JBoss at the Red Hat Summit itemized the stages of service-oriented architecture, showed how businesses are benefiting today from the company's SOA platform and offered SOA predictions for two years in the future.


• Wyeth's Prescription for Business Process Management Success

- By putting business process ahead of technology, the drug giant laid the groundwork for BPM success.


• Tools for Business Process Management

- A look at some of the leading BPM vendors and their offerings


• SAP Unveils Its NetWeaver Business Process Management Tool

- The BPM market is hot, and entrenched players will be tough to displace as SAP plays catch up in the business process management space. Here's what SAP plans to deliver and when.


• How Microsoft InfoPath Is Helping Cancer Researchers Go Paperless

- Cancer research center Van Andel Institute is using Microsoft's InfoPath electronic form software to quickly and easily automate a variety of manual business processes. Is InfoPath right for your organization?